Program Manager
Led market research and competitor analysis to inform product development strategies.
Onboarded and supported clients, ensuring a smooth transition and positive user experience.
Managed a team of developers, fostering collaboration and driving efficient project execution.
Maintained and prioritized product backlogs, ensuring alignment with business goals and user needs.
Conducted rigorous quality assurance testing to ensure product stability and functionality.
Facilitated integrations and cooperation with POS and OMS systems.
Actively participated in all stages of the software development lifecycle (SDLC).
Home Market(local e-com)
October 2023
- October 2024
Tashkent, Uzbekistan
Project Manager
Led market research and competitor analysis to inform product development strategies.
Onboarded and supported clients, ensuring a smooth transition and positive user experience.
Managed a team of developers, fostering collaboration and driving efficient project execution.
Maintained and prioritized product backlogs, ensuring alignment with business goals and user needs.
Conducted rigorous quality assurance testing to ensure product stability and functionality.
Facilitated integrations and cooperation with POS and OMS systems.
Actively participated in all stages of the software development lifecycle (SDLC).
zip24
April 2021
- June 2023
Tashkent, Uzbekistan
Software Product Manager
Led market research and competitor analysis to inform product development strategies.
Onboarded and supported clients, ensuring a smooth transition and positive user experience.
Managed a team of developers, fostering collaboration and driving efficient project execution.
Maintained and prioritized product backlogs, ensuring alignment with business goals and user needs.
Conducted rigorous quality assurance testing to ensure product stability and functionality.
Facilitated integrations and cooperation with POS and OMS systems.
Actively participated in all stages of the software development lifecycle (SDLC).
zip24
January 2020
- March 2021
Tashkent, Uzbekistan
Account Manager
Managed key accounts, providing comprehensive support and addressing their unique requirements.
Drove customer success by building strong relationships and exceeding expectations.
Pitched the company's SaaS solution to potential clients, highlighting its value proposition.
Gathered customer feedback and collaborated with the team to enhance the solution's effectiveness.
Wing Delivery Marketplace(an Amazon company)
September 2019
- December 2020
Tashkent, Uzbekistan
Product Support Specialist
Provided exceptional customer support, addressing inquiries and resolving issues promptly.
Reported customer queries to the technical team, facilitating effective troubleshooting.
Onboarded clients, ensuring a seamless introduction to the platform and its features.
Gained in-depth knowledge of the business processes and system architecture.
Finnet Technologies
October 2018
- October 2019
Tashkent, Uzbekistan
Project Manager
Liaised between clients and the development team, ensuring clear communication and understanding of
project requirements.
Conducted quality checks on completed work, ensuring it met client expectations and standards.
Implemented automation solutions to streamline manual processes and improve efficiency